Support

Common questions

How do I cancel my subscription?

Subscriptions are managed by the store. iPhone: Settings → your name → Subscriptions → Tafra. Android: Play Store → profile picture → Payments & subscriptions → Subscriptions → Tafra. Cancel at least 24 hours before the renewal date. You keep access until the end of the paid period.

I paid but Tafra Plus isn't active

Open Me → Tafra Plus → Restore purchase, signed in with the same Apple ID or Google account you paid with. Still stuck? Email us with the order ID from the store receipt.

How do refunds work?

Apple and Google handle payments. App Store: reportaproblem.apple.com. Google Play: Play Store → Payments & subscriptions → Budget & history, or Google's refund form.

Does the app work without internet?

Yes. Logging, the rest timer, history and your downloaded week of workouts work offline. Connect once in a while to get new plans and sync.

What happens when the trial or subscription ends?

Logging, history and your data stay free and viewable. New personalised plans from the server and AI features need Tafra Plus.

How do I export or delete my data?

Export: Me → Account & backup → Your account → Export account data, or Settings → Privacy & data → Export on-device data. Delete: see Delete your account.

Is Tafra medical advice?

No. It is general fitness guidance. Talk to a doctor before starting, and stop if you feel pain, dizziness or chest pain. See the safety section of the Terms.

Report a problem with another user

Use Report on their profile in Friends, or email us. We review reports and can suspend social features for accounts that break the rules.